Each person experiences and reacts to stress in a different way. If you are suffering from stress, you may have one or more of the following symptoms:
- Feeling overwhelmed/ unable to cope
- Experiencing anxiety/panic/nervousness/ depression
- Feeling tired most of the time
- Easy to anger or feeling angry/irritable most of the time
- Unable to concentrate
- Feeling worried all the time
- Having regular headaches or stomach ache/sickness
- Experiencing physical tension
- Loss of appetite or comfort eating
- Over working
- Increased smoking or drinking
- Feeling Isolated but avoiding friends/ family/ colleagues
- Loss of motivation
While these are some of the common symptoms of stress it is not an exhaustive list. Stress can manifest itself in many ways and will differ with each individual.
If you are interested in learning more about how to manage and reduce stress, would like to develop new solutions to personal problems interfering with your life, build your skills to cope with everyday stress/anxiety/depression, or seek support to overcome self-harming or suicidal thoughts, Lifelink Adult services may be the right service for you.
You may refer yourself directly into our services or be referred by your GP, Health Practitioner, or an organisation in your community (i.e. your school). Service centres and venues are available in neighbourhoods across Glasgow, and we will match you to the most suitable venue. To refer yourself or someone else for Lifelink’s services you can:
- Complete our on line referral form here.
- Download our referral form here.
- Telephone us on 0141 552 4434
Services are available for adults aged 16 and over who are resident in Glasgow City.
After the customer service team have received your referral (either over the phone or via a referral form) a member of the team will contact you and ask a series of questions to ensure Lifelink’s services are appropriate for you. Once this suitability has been established you will be offered an appointment immediately, confirmation of this will be sent via email, letter or text (depending on your preferred contact method).
Two days prior to your first appointment you will be sent a reminder.
Lifelink provides one-to-one counselling and stress management support for individuals and a range of personal development opportunities to manage stress and deal with the immediate issues which are affecting emotional and mental wellbeing. The sessions may include one-to-one counselling and/or stress management support and/or participation in our group workshops and/or our stress management course.
We operate a single session approach and 4:8 model, however our open door policy does mean clients can re-enter the service at any time they feel the need.
Lifelink’s group-workshops are tailored to allow adults to explore emotional difficulties and life specific challenges alongside introduction new techniques to deal with these.
Participants will work through a set programme over three-five weeks (2 hours per week) with a Lifelink practitioner. Participants will take part in group exercises, sharing information and learning via self-help materials.
Yes. At Lifelink we understand that self-harm is a way of coping with difficult feelings, situations or experiences. We can work with you on assessing risk, minimising harm, safe-planning and through counselling we can support you to develop self-awareness, emotional resilience and discover healthier ways of coping.
If you are at immediate risk, these services and agencies are on hand to provide immediate crisis support:
Yes. The fact that you have reached out for helps means that we can help you. We are able to hear your reasons for wanting to die and we can support you to find a reason to live. We can work with you on assessing risk and safe planning, through early intervention and prevention services – including counselling.
If you are at immediate risk these services and agencies can provide immediate crisis support:
Counselling is a face-to-face appointment with a Lifelink therapist in a safe and confidential environment. It gives you space to step back from and talk about your personal issues and problems and think about what you can do to change your situation for the better. Counselling can support you to develop the skills and confidence to overcome your own personal challenges and difficulties.
One-to-One stress management can support you to understand how stress affects your life emotionally, mentally, physically and behaviourally. It offers you the opportunity to work towards personal solutions to deal with these issues and the problems you are facing.
One element of one-to-one stress management which may sometimes be used is bodywork – i.e. therapeutic massage, mindfulness and relaxation.
LIFELINK COMPLAINTS PROCEDURE
We take complaints about our work, staff and levels of service very seriously. If you are not satisfied, please follow the process for raising a formal complaint.
In the first instance, we would ask that you discuss any issues with the person you have been dealing with in an attempt to find a solution.
If you would like to speak to someone else about a complaint, you can call our Customer Service Desk on 0141 552 4434 Option 3 (lines are open 8:30am to 5:00pm Monday to Friday, excluding bank holidays), where we will log you complaint and ensure that it is acknowledged and followed up in line with our timescales outlined below.
What information we’ll need from you.
We will need:
• a clear, detailed description of what your complaint is about
• copies of any letters or emails related to the complaint
• your full name, address and date of birth
• your email address or postal address (so we can reply)
How to make a formal complaint?
You can make a formal complaint as follows:-
By phone to our Customer Service Desk (lines are open 8:30am to 5:00pm Monday to Friday, excluding bank holidays). Our Service Desk staff will record your complaint and pass on to the Customer Service Coor-dinator.
In writing to Customer Service Coordinator, Lifelink, Suite 4, First Floor, Melisa House, Brand Place, Glasgow, G51 1DR who will pass your complaint onto the relevant Line Manager who will deal with your complaint within our guideline to try to resolve a problem. If you’re still not satisfied, please ask for your complaint to be escalated to the Chief Executive.
By email to firstname.lastname@example.org Our service desk staff will record your complaint and pass on to the Customer Service Coordinator.
Please note it is advisable to place detailed complaints in writing, where possible, to ensure your concerns are comprehensively covered and can therefore be fully investigated.
What happens next?
- We aim to acknowledge your complaint within 24 hours by email if you have provided a valid email address, or by telephone to explain what will happen next.
- Your complaint will be investigated and responded to in writing within 10 working days. If we can’t reply to you within this time, we will let you know and tell you when you can expect a reply.
- If the problem is still unresolved, you can make a formal complaint to our Deputy Chief Executive. We aim to conclude within 28 working days (full and final written response).
- All complaints are monitored and time lined to ensure they are dealt with effectively and efficiently.
- Complaints about our counselling and psychotherapy provision, the outcome of these complaints are reported to COSCA (Counselling and Psychotherapy Scotland)
- If your complaint was about our counselling and psychotherapy provision and you remain dissatisfied with the outcome of the complaint after the Lifelink complaints procedure has been exhausted, you may submit a complaint to COSCA (Counselling and Psychotherapy Scotland). Please see www.cosca.org.uk for further information and guidance, or call them on 01786 475140